Return and Refund Policy

If something wasn’t right with your order, please reach out to us within 28 days of delivery and we’ll resolve the issue for you. We currently handle returns on a case by case basis. This allows us to find a resolution that is most adequate for the situation at hand, whether it is a refund, return, exchange or store credit.

If we determine that you are eligible for an exchange or refund, the item(s) must be returned in the same condition as delivered, with all tags and original packaging. Before any steps are taken, we inspect all items thoroughly. Refunds do not include shipping costs unless there was an issue with your order, in which case you’ll receive a full refund.

Depending on the specific case, you might be subject to cover the returns shipping costs, which may vary.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

Note that all digital products are non-refundable.

If you would like more information, or have any questions regarding the Return and Refund Policy, contact us at getfitbyivana@gmail.com

 

Last update: 13 February 2020

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